We are as excited as you are about your Rizen purchase! Please refer to the shipping timeline table below for your shipping options.

• When your order ships you will receive a shipping confirmation email with tracking.
• We estimate you will receive your order anywhere from 6 to 9 business days from the time your order is placed.
• Shipping times can vary depending on the destination.

Yes. We accept changes to your order up to 15 hours after the order is placed. We are unable to make changes once your order has been fully processed, packed and a tracking number is assigned. Need to make changes to your order, email us at info@rizenjewelry.com.

You should have received a confirmation email of your purchase. You can track your purchase via the order number or the tracking number once you have received your shipping confirmation. Please refer to to the tracking link in our footer menu.

Didn’t receive confirmation of your order? There could have been an accidental typo in your email contact. Email our team at  info@rizenjewelry.com we will get it corrected.

Contact us at info@rizenjewelry.com we will work to track down the package and rectify the lost order.

We want you to love your Rizen Products! Our Return Policy gives you 30 calendar days from delivery to return items for any reason. We've designed this policy to be simple and customer-friendly.

Last Updated 1/20/2026

Eligibility

• Returns accepted within 30 calendar days of delivery
• Items must be in original condition and original packaging
• Item must be unused and resalable
• All original accessories and documentation must be included

Please note: Some items may have specific return restrictions based on their nature or customization.

Process

1. Start your return at our online portal
2. Select your items and reason for return from your order history
3. Upload photos of items if required and provide a brief description of any issues
4. Print your prepaid return label - we'll email it to you within minutes
5. Package your items securely and attach the return label
6. Send to: Rizen Returns, 570 West Cheyenne Avenue, STE 80, North Las Vegas, NV 89030

Marketplace orders: Please initiate returns through the original platform (Nordstroms.com etc.) where you made your purchase.

Refunds

• Refunds process once your return ships back to us, typically within 1-2 business day
• Choose original payment method or store credit with $5 bonus
• Store credit processes faster and includes the bonus value

Exchanges

• Exchanges available for any product in our catalog
• Get a $5 bonus credit when you exchange instead of return
• Your replacement ships as soon as we receive your return item

Shipping

• You pay for return shipping costs unless the item is damaged, defective, or we sent the wrong item
• We cover exchange shipping to send you the replacement item
• For damaged, defective, or incorrect items, we cover all shipping costs
• Send returns to: Rizen Returns, 570 West Cheyenne Avenue, STE 80, North Las Vegas, NV 89030

Damaged items

We'll make it right if your item arrives damaged, defective, or incorrect.

• Contact us immediately with photos showing the issue
• We'll cover all return shipping costs for these situations
• Choose a replacement or full refund - your preference
• Most cases resolved within 1-2 business days of receiving photos

International returns

International returns are not currently accepted for orders shipped outside the United States. For marketplace orders (Nordstroms.com, etc.), please check the specific platform's international return policies as they may differ from our standard policy.

Contact

For questions about returns, contact our customer service team through your account portal or email us directly: info@rizenjewelry.com. We're here to help make your return process smooth and hassle-free.

Updates

We may update this policy at any time, so please check back periodically for the most current version.

United States

Exchanges

• Exchanges available for any product in our current catalog
• Get a $5 bonus credit when you exchange instead of return
• Your replacement ships as soon as we receive your return item
• Start your exchange at our online portal

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain number of days. The refund will take place immediately after approval on our end but sometimes the payment processor takes time to post the refund to your account.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rizenjewelry.com

Our apologies. Contact us at info@rizenjewelry.com we will get it rectified.

Items purchased during a ‘Promotion’ or ‘Sale’ or otherwise ‘Discounted’ are considered FINAL purchases and are not eligible for returns or refunds.

Our curated Jewelry Sets and bundles are eligible for return/exchange for the purchase price.

General cart discounts (i.e. 'Refer a Friend') are eligible for return/exchange for the purchase price less any discounts.

We offer a one-year warranty against defects in materials and workmanship on all Sterling Silver and 18k finished jewelry.

Because we know you will wear our meaningful heirloom jewelry more often than not, and you may want to pass down your faith jewelry to your loved ones, we offer a repair service for a minimal fee. Our repair portal will be live soon!  

All products made with organic cotton and, or non precious metals and materials naturally wear and are not covered under our one year warranty. Your satisfaction is our utmost importance, any time you are not happy with the quality of your product contact us at info@rizenjewelry.com, we will find a resolution.

Because our designs are made in small studio settings, we may not always have every item in stock.

In the case you fell in love with an item that is currently unavailable use the notify me when back in stock option, you will receive an email notification when it’s available again. For estimated time of arrival email info@rizenjewelry.com, include an item description and color.