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Frequently Asked Questions

Shipping & Tracking My Order

When will I receive my order?

We are as excited as you are about your Rizen purchase! Please refer to the shipping timeline table below for your shipping options.

  • When your order ships you will receive a shipping confirmation email with tracking.
  • We estimate you will receive your order anywhere from 6 to 9 business days from the time your order is placed.
  • Shipping times can vary depending on the destination.

Can I add to, cancel, or edit my order?

Yes. We accept changes to your order up to 15 hours after the order is placed. We are unable to make changes once your order has been fully processed, packed and a tracking number is assigned. Need to make changes to your order, email us at

Where is my order?

You should have received a confirmation email of your purchase. You can track your purchase via the order number or the tracking number once you have received your shipping confirmation. Please refer to to the tracking link in our footer menu.

Didn’t receive confirmation of your order? There could have been an accidental typo in your email contact. Email our team at we will get it corrected.

My order shows it was delivered, but I did not receive it.

Contact us at we will work to track down the package and rectify the lost order.

Shipping Method

Order Value




Transit Time

Express Shipping

Any Value



1 day

1 business day

Expedited Shipping

Any Value



1 day

2-3 business days

Standard Shipping

Under $150



2-3 business days

4-6 business days

Standard Shipping

Over $150



2-3 business days

4-6 business days

International Shipping

Any Value



4-8 business days

est. 15 business days vary by destination

Returns, Refunds & Exchanges

What is your return policy?

If you decide what you purchased is not what you wanted, we’ve got you covered. We offer a 30-day return window from the day you receive your product. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We offer free shipping and returns on domestic orders of $150+. Contact us at and we will start the return/ exchange process.

Returning something under $150 or have an international return?

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Return it back to us via your preferred shipping method but let us know the product is on its way back to by notifying at

Our mailing address is:

Rizen LLC

4495 Wagon Trail Ave.

Las Vegas, NV 89118,

United States

How do exchanges work?

We offer free exchanges on domestic orders of $150+. Please email us at .
Note the item you are exchanging it for so we can ensure we have your
replacement available for you!

More questions regarding our return/exchange process? Contact us If you have any more questions, contact us

How will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain number of days. The refund will take place immediately after approval on our end but sometimes the payment processor takes time to post the refund to your account.

Why haven't I received my refund yet?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

My Order is wrong, or my item is defective, what next?

Our apologies. Contact us at we will get it rectified.

Can I return product I purchased on 'Promotion' or 'Sale'?

Items purchased during a ‘Promotion’ or ‘Sale’ or otherwise ‘Discounted’ are considered FINAL purchases and are not eligible for returns or refunds.

Our curated Jewelry Sets and bundles are eligible for return/exchange for the purchase price.

General cart discounts (i.e. 'Refer a Friend') is eligible for return/exchange for the purchase price less any discounts.

General Questions

Does my Rizen product have a warranty?

We offer a one-year warranty against defects in materials and workmanship on all Sterling Silver and Vermeil plated jewelry.

Because we know you will wear our meaningful heirloom jewelry more often than not, and you may want to pass down your faith jewelry to your loved ones, we offer a lifetime repair service for a minimal fee. Our repair portal will be live soon!  

All products made with organic cotton and, or non precious metals and materials naturally wear and are not covered under our one year warranty. Your satisfaction is our utmost importance, any time you are not happy with the quality of your product contact us at, we will find a resolution.

What if an item is out of stock, can I pre-order it?

Because our designs are made in small studio settings, we may not always have every item in stock.

In the case you fell in love with an item that is currently unavailable use the notify me when back in stock option, you will receive an email notification when it’s available again. For estimated time of arrival email, include an item description and color.


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